Zales in Fort Wayne, IN

Reviews about Zales

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  September 02, 2019, by Karlee Parker
  DO NOT GO TO ZALES! I had my ring resized and less than a month later, a diamond fell out. We took it in and they said they would repair it, make us a brand new ring, and we would get both sets. This sounded too good to be true so we asked multiple times of we got to keep both sets and they said yes. 3 weeks go by and they tell us the rings are still not in. On the day of return printed on the receipt I went into the store and they said the rings would not be in for another week. They said they called to tell us that but they never did. By now, almost 2 months have gone by. 5 days later the new ring came in and I picked it up. All was fine. One week later we got a call that the original and repaired ring was in. When we got there, they told us that we did not get to keep both sets. They wasted their time and money to fix the ring and our time calling multiple times and going to the store multiple times.