Wismans Appliance & Service in Fort Wayne, IN Open now

Reviews about Wismans Appliance & Service

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  April 10, 2019, by Melissa Stahl
  Wouldn't even put a 1. But I have to. Was told noon delivery. Didn't happen. Went in to look at appliances they are dirty. The people don't know what they are doing and the owner is rude and just sees dollar signs.. would NEVER return or recommend.
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  April 08, 2019, by Christina Merkler
  My refrigerator died 3 days before I was moving out of my house and it was staying with the new homeowners. I called and they scheduled the appointment for the following day. The service person arrived while I was gone and only another contractor was in the house, and when he could not reach me, so he left. I called back and requested a return and he arrived the following morning. He stated that I needed a new compressor and it would be about $700. I told him I would call the realtor and see if the new homeowners wanted it repaired. He said to call back if we wanted it repaired and that it could take a few days, because he would probably have to order the part. I was charged the standard $89 fee for diagnosis. I called back the service center an hour later and said they wanted the item repaired and they said they would have to order the part and it could take up to a week or two if they had to get the part directly from LG. She could not give me a date and frankly was short and unfriendly in every conversation I had with her, which was about 5 or 6. The following day I received a call that LG did not have the part, so they couldn't help me. I went online and was able to order the part directly through Sears parts online and had them express mail it so it could arrive 2 days later. I called back and asked if they could schedule the install and spoke to the service manager that basically said he didn't know what the service person told me, but he would have to talk to him and let me know by Monday morning if we would need to bring the until in so they could properly install the part and make sure it was running. He also said the cost could be much more, because they would need to make sure it was working for several days and that they could not guarantee the work since the part was coming from somewhere else. I said that was fine and as long as it was working for the new homeowner, if it were to break, we had offered a home warranty, which would cover it. So, Monday and Tuesday pass with no call back. I called today to follow up and Don, the service manager, said he isn't interested in doing the service, because he needs LG to back the part. The most frustrating thing about this is that he should have told me this last Friday. I now have new homeowners with a part and no working refrigerator when I could have called someone else at this point. Apparently, Wisman's is happy to take your money to diagnose, but not willing to find a way to get your item repaired and take care of the customer any way they can. It is unfortunate, because I have used them in the past, and Mitch the service person, was friendly and has given me great service in the past. I will never use them again.