American Home Store Outlets in Fort Wayne, IN Open now

Reviews about American Home Store Outlets

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  May 21, 2020, by Gale Buckhannah
  While I am happy with the products I purchased as well as the service in the store, I am irritated enough with the delivery that I do not want to purchase from them again nor would I recommend them to anyone I know. The delivery truck came on time, however, once they saw I had a flight of stairs in my apartment they handed me a 'Delivery Waiver' that they wanted me to sign, releasing them from any legal responsibility if they damage the products or my home. Are you crazy? Why would any sane person sign something like that? They brought my sofa up in one piece and had a rough time doing it (one guy was definitly not in shape for this sort of work). They then informed me after that the sofa can be taken apart with a total of 8 screws... So then... rather than struggle and bang the sofa all over the stairwell... why not just take it apart into 3 pieces? Apparantly time > proper customer service. Sofa/Ottoman also arrived unwrapped. They said they'd never fit all the furniture inside the truck if they left them wrapped... So all of our stuff is piled in there on top of each other? In the end, I told them I wasn't signing the waiver. The main guy was clearly irritated but later told me it was just a notice, at which point I responded 'Oh so then it doesn't need to be signed anyway". He didn't seem to like that and the other guy walked out in a huff. We finished up and I wished him well, no response. Rude, inconsiderate of customer needs, and expects customers to sign a waiver for a flight of stairs because they refuse to take the furniture apart and bring it up properly. Customer service people, it isn't that difficult. I think the owner just needs to find a different business because they clearly don't know how to treat their customers. Also, like other people have said here, phone conversations were very brief and rushed. I hope I don't have any trouble with my furniture or billing because honestly I already feel like this whole purchase may have been a bad idea.